Venue booking fees

Promise Tickets charges a booking fee on venue payouts when a contract is completed. This fee covers platform services including payment processing, contract management, and dispute resolution.

How fees are calculated

The booking fee is a percentage of the rental amount specified in the contract. The default platform rate applies unless a custom rate has been set for your venue.

For example, if your rental amount is $2,500 and the booking fee is 10%, Promise Tickets deducts $250 and you receive $2,250.

When fees are charged

Fees are only deducted when a contract reaches completed status — meaning the event has taken place and both parties have signed off. You are never charged for proposals, tentative bookings, or cancelled contracts.

Venue payouts

Payouts are sent to your connected Stripe account after the post-event signoff process completes. You can connect your Stripe account from the Settings page.

Post-event signoff

After the event takes place, both parties are asked to confirm completion:

1. Both the producer and venue owner can sign off on the contract page.
2. If no dispute is filed within 7 days after the event, the contract automatically completes.
3. Once completed, the booking fee is deducted and the payout is transferred to your Stripe account.

Disputes

If there's a disagreement about the event outcome, either party can lodge a dispute instead of signing off. During a dispute:

• Funds are held until resolution.
• Both parties can upload evidence documents.
• Promise Tickets reviews the submitted evidence and resolves the dispute.
• The platform does not arbitrate — it requires evidence of contractual resolution before releasing funds.

Venue rental holdback

When a producer converts a campaign that has a booked venue contract, the venue rental amount is held back from the producer's payout and kept in escrow until the post-event signoff process completes.