Campaign Terms

Effective Date: April 2026 Last Updated: April 2026

These Campaign Terms ("Terms") govern your use of the Promise Tickets platform ("Platform") operated by Determinant LLC ("Company," "we," "us," or "our") when you create and manage event campaigns ("Campaigns") as a producer ("Producer," "you"). By checking the box and publishing a Campaign, you agree to be bound by these Terms.

1. The Platform's Role

Promise Tickets is a technology platform that facilitates transactions between Producers, individuals who make ticket promises ("Patrons"), and venue operators who list spaces for events ("Venue Operators"). The Company is not an event producer, venue operator, ticket seller, booking agent, co-promoter, or partner in your event.

• The Company provides the technology infrastructure for collecting promises, processing payments, and facilitating venue bookings.
• The Company does not participate in producing, managing, or delivering your event.
• The Company does not verify the condition, safety, suitability, or legal compliance of any venue listed on the Platform.
• The Company is not a party to any contract between you and a Venue Operator unless explicitly stated otherwise.
• The Company does not assume any liability for your event.

2. Your Obligations as a Producer

By creating a Campaign on the Platform, you represent, warrant, and agree that:

2.1 Event Delivery

• You are solely responsible for producing and delivering the event as described in your Campaign.
• If your Campaign converts and Patron cards are charged, you are obligated to honor each Patron's payment as admission to the event or issue a full refund if you are unable to deliver the event.
• You will not list events that you do not intend to produce or that you know you cannot deliver.

2.2 Authority and Capacity

• You have the legal capacity and authority to produce the event described in your Campaign, whether as an individual, authorized representative, or agent of a business entity.
• If you are acting on behalf of a business entity, you have been duly authorized by that entity to create this Campaign and bind the entity to these Terms.
• You have the authority to enter into any contracts necessary to produce your event, including but not limited to venue booking contracts, performer agreements, and vendor contracts entered into through or in connection with the Platform.

2.3 Accuracy

• All information in your Campaign (event title, description, venue, dates, pricing) is accurate, complete, and not misleading.
• You will not misrepresent the nature, location, performers, or any other material aspect of your event.
• If your Campaign references a specific venue, you will not misrepresent your relationship to that venue, the status of your booking, or the terms of any agreement between you and the Venue Operator.

2.4 Legal Compliance

• You are responsible for complying with all applicable local, state, and federal laws and regulations related to your event, including but not limited to:
  • Venue permits and licenses
  • Entertainment and occupancy permits
  • Health and safety regulations
  • Accessibility requirements (ADA or equivalent)
  • Insurance requirements
  • Alcohol licensing (if applicable)

2.5 Taxes and Regulatory Fees

• You are solely responsible for all applicable taxes, including but not limited to sales tax, entertainment tax, amusement tax, value-added tax (VAT), and any other tax or regulatory fee imposed on ticket sales or live events in your jurisdiction.
• The Company does not calculate, collect, report, or remit any taxes on your behalf.
• You should set your ticket price to account for any taxes or fees you are obligated to pay.
• You are responsible for issuing any required tax receipts or documentation to Patrons.

2.6 Age Requirement

• You are at least 18 years of age.

2.7 Contribution Perks and Tax Treatment

If you enable contributions on your Campaign and define contribution tiers with associated perks, gifts, or recognition:

• You are solely responsible for fulfilling any perk you offer in your contribution tier descriptions.
• The Company does not verify, guarantee, or fulfill any contribution perks.
• All contributions you receive through the Platform are revenue or income to you under applicable tax law. You are solely responsible for any tax obligations on contributions received, including income reporting, sales-tax remittance (if applicable), and providing any tax documentation a contributor may request.
• The Company does not represent that contributions to your Campaign are tax-deductible to the contributor and does not issue tax receipts on your behalf.
• If you describe yourself or your organization as tax-exempt or as a registered charity, you must hold valid documentation supporting that representation. Misrepresentation of tax-exempt status is your sole liability.

2.8 Immediate-Collect Contributions

You may enable a setting on your Campaign that exposes a per-contribution "immediate-collect" opt-in to Patrons. When a Patron affirmatively selects this option for their Contribution:

• The Patron's card is charged at the time of submission, not at conversion.
• The funds (less the service fee) are transferred to your connected Stripe account at the time of charge.
• The Contribution is independent of the ticket threshold and any fundraising goal. If the Campaign is later expired or cancelled without converting, the immediate-collect Contribution is not returned to the Patron — they explicitly waived threshold protection when they selected the option.

You acknowledge and agree that:

• Enabling immediate-collect does not change your obligations under any other provision of these Terms. The tax-treatment and reporting obligations in Section 2.7, the perk-fulfillment obligations in Section 2.7, and the refund discretion in Section 4.3 all continue to apply.
• You must not represent immediate-collect contributions as eligible for any charitable tax deduction unless you are a registered tax-exempt organization providing documentation directly to the Patron.
• Refunds on immediate-collect contributions remain at your sole discretion. The Company will not initiate refunds on your behalf. If you choose to refund, you do so via the Platform's refund flow.
• The Patron, not you, controls whether any given Contribution is immediate-collect. You cannot retroactively convert a Patron's threshold-gated Contribution into an immediate one, nor the reverse.
• You must not pressure, coerce, or otherwise induce Patrons to opt into immediate-collect. Doing so may result in suspension of your account and is a breach of these Terms.

3. Payments and Fees

3.1 Platform Fee

The Company charges a service fee on each successful transaction. The current fee structure is displayed on the Platform. You may elect one of the following fee arrangements when creating a Campaign:

• Patron pays the fee (default): The service fee is added to your ticket price and charged to the Patron as a separate line item. You receive 100% of the ticket face value you set.
• Producer absorbs the fee: The service fee is not displayed to the Patron as a separate charge. Instead, the fee is deducted from your payout. The Patron is charged only the ticket price you set, and your payout per ticket is reduced by the fee amount.

Your fee election is made at the time of Campaign creation and applies to all Promises on that Campaign. If you have made an arrangement on the Platform with a venue for escrow or direct payment, you will receive the portion of the ticket price outlined in the agreement with the venue, less any absorbed service fee if applicable.

3.2 Stripe Connect

To receive payouts, you must connect a Stripe account through the Platform. You agree to Stripe's terms of service in addition to these Terms. The Company is not responsible for Stripe's processing timelines, holds, or account decisions.

3.3 Chargebacks and Disputes

• You are responsible for all chargebacks, disputes, and reversals initiated by Patrons against charges processed to your connected Stripe account.
• Chargeback fees assessed by Stripe or card networks are your responsibility.
• The Company is not responsible for resolving payment disputes between you and Patrons.

3.4 Contribution Fees

When you enable contributions, the Company charges a service fee on each successful Contribution. The fee structure mirrors the Promise fee structure described above. As with Promises, you may elect either "patron pays the fee" or "producer absorbs the fee" for contributions on your Campaign. Contribution funds (less the service fee) are transferred to your connected Stripe account at conversion.

4. Refunds

4.1 Before Conversion

Patrons may cancel their Promises at any time before you convert a Campaign. Cancelled Promises result in no charges.

4.2 After Conversion — Promises

• If you are unable to deliver your event after converting a Campaign, you are obligated to issue full refunds to all charged Patrons for their ticket Promises through your Stripe dashboard or through the Platform's refund tools where available.
• The Company does not process refunds on your behalf and has no mechanism to force refunds from your Stripe account.
• Failure to refund Patrons for undelivered events may result in suspension or termination of your account and may constitute fraud.

4.3 Contribution Refunds

Contributions are gifts. You are not obligated to refund a Contribution after it has been charged, even if you are unable to deliver the event. You may, however, issue a refund on a Contribution at your sole discretion through the Platform's refund tools.

You should not solicit or accept Contributions in bad faith — for example, accepting Contributions for a Campaign you do not intend to fulfill, or systematically retaining Contributions while declining to deliver associated perks. Bad-faith conduct may result in suspension or termination of your account and may constitute fraud regardless of the absence of a refund obligation.

5. Patron Data

When Patrons make Promises on your Campaign, you receive their email addresses for the purpose of event-related communication.

5.1 Event-Related Communication

For all Patrons who make a Promise on your Campaign, you agree that:

• You will only use Patron email addresses for communications directly related to the event associated with that Promise.
• You will not sell, share, or distribute Patron data to third parties.
• You will comply with all applicable privacy and anti-spam laws, including CAN-SPAM and GDPR where applicable.
• The Company may send transactional emails to Patrons regarding their Promises independently of your communications.

5.2 Opt-In Marketing Communications

Patrons may be given the option to opt in to receiving additional communications from you beyond those related to a specific event. If a Patron opts in:

• You may use that Patron's email address for marketing, announcements, and other communications, subject to your own privacy policy and applicable law.
• You are solely responsible for maintaining your own privacy policy that governs how you collect, use, store, and protect Patron data obtained through opt-in consent. The Company's Privacy Policy does not cover your use of opt-in data.
• You must provide a clear and functional mechanism for Patrons to opt out of your communications at any time (e.g., an unsubscribe link in every email).
• You will not treat a Patron's opt-in for one Campaign as consent to receive communications related to other Campaigns or unrelated matters, unless your privacy policy clearly discloses this and the Patron has consented accordingly.
• You remain responsible for all applicable anti-spam and privacy law compliance (CAN-SPAM, GDPR, and equivalent regulations) for any communications you send.

The Company is not responsible for your data practices, your privacy policy, or your compliance with applicable laws regarding opt-in Patron data. Misuse of Patron data, including sending communications without proper consent, may result in account suspension or termination.

6. Limitation of Liability for Misrepresentations

6.1 Your Misrepresentations

The Company is not responsible or liable for any misrepresentation made by you regarding your event or Campaign, including but not limited to:

• False or misleading descriptions of the event, its performers, schedule, or nature.
• Inaccurate pricing, date, or location information.
• Misrepresentation of your authority or capacity to produce the event.
• Misrepresentation of your relationship to or arrangements with any venue.
• Failure to disclose material facts about the event (cancellation risk, venue changes, restricted access, etc.).

You are solely liable for any damages, losses, or claims arising from inaccurate, incomplete, or misleading information in your Campaign or communications with Patrons or Venue Operators.

6.2 Venue Operator Misrepresentations

The Company is not responsible or liable for any misrepresentation made by Venue Operators whose spaces you book through the Platform, including but not limited to:

• The condition, safety, capacity, or suitability of the venue or its spaces.
• The accuracy of venue amenities, features, or equipment descriptions.
• The availability of the venue on specific dates.
• The Venue Operator's authority to manage the venue or execute booking contracts.
• The Venue Operator's compliance with building codes, fire codes, or other regulations.

You acknowledge that your decision to book a venue through the Platform is based on the Venue Operator's representations, not the Company's. The Company does not verify, inspect, endorse, or guarantee any information provided by Venue Operators.

7. Venue Bookings

7.1 Direct Relationship

Any booking contract entered into through the Platform between you and a Venue Operator is a direct agreement between you and the Venue Operator. The Company facilitates the technology for discovering venues, negotiating terms, and documenting contracts, but is not a party to them.

7.2 Your Due Diligence

You are responsible for independently verifying the suitability of any venue for your event, including but not limited to:

• Physical inspection of the venue prior to booking.
• Confirmation of capacity, accessibility, and safety compliance.
• Verification that the venue meets all legal requirements for your event type.
• Confirmation of the Venue Operator's authority and right to contract.

The Company makes no representations or warranties regarding any venue listed on the Platform.

7.3 Venue Disputes

• Disputes arising from venue booking contracts (including breach of contract, property damage, venue condition, or non-availability) are between you and the Venue Operator.
• The Company may, at its sole discretion, provide information or documentation from the Platform to assist in dispute resolution, but has no obligation to do so.
• The Company is not liable for any breach of contract by either party.

8. Campaign Conversion

8.1 What Conversion Is

Conversion is the act of charging all saved Patron payment cards for a Campaign. It transitions a Campaign from "active" (collecting Promises) to "converted" (event confirmed, Patrons charged). Conversion is a single, irreversible action that you initiate from your dashboard.

8.2 When You Can Convert

You may convert a Campaign only when all of the following conditions are met:

• The Campaign is in "active" status.
• The total number of Promises meets or exceeds the Campaign's minimum ticket threshold.
• You have a connected and fully verified Stripe account (status: "Connected").

If any of these conditions is not met, the conversion action will not be available.

8.3 When You Are Paid

Upon conversion, Patron cards are charged immediately. Funds are routed as follows:

• The ticket face value is transferred to your connected Stripe account.
• The platform service fee is retained by the Company.
• Your Stripe account receives payouts to your linked bank account per Stripe's standard payout schedule (typically 2 business days for US accounts, subject to Stripe's terms).

You are not paid if:

• The Campaign does not reach its threshold by the deadline (the Campaign expires and no cards are charged).
• You cancel the Campaign before converting (all Promises are cancelled and no cards are charged).
• A Patron's card is declined during conversion (you receive payment only for successfully charged Promises; failed charges are not retried).

8.4 Your Confirmation

By initiating conversion, you confirm that:

• You intend to deliver the event as described.
• You have the means and ability to produce the event.
• You understand that conversion is irreversible — once cards are charged, the obligation to deliver or refund the ticket portion rests entirely with you.

8.5 Contribution Conversion

If you have enabled Contributions on your Campaign, the conversion action also charges all active Contributions in the same operation. Successfully charged Contributions are transferred (less the service fee) to your connected Stripe account along with the ticket portion. Failed Contribution charges are marked as failed; you are not paid for failed Contributions and are not obligated to retry them.

9. Indemnification

You agree to indemnify, defend, and hold harmless Determinant LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your event or the failure to deliver your event.
• Any misrepresentation of your authority, capacity, event details, or other information you provide.
• Any breach of these Terms.
• Any violation of applicable laws or regulations.
• Any dispute between you and a Patron.
• Any dispute between you and a Venue Operator, including claims arising from venue booking contracts.
• Any claim by a third party related to your event (including venue operators, performers, contractors, or attendees).

10. Account Suspension and Termination

The Company reserves the right to suspend or terminate your account, remove your Campaigns, or restrict your access to the Platform at any time, with or without notice, for any reason, including but not limited to:

• Failure to deliver a converted event.
• Fraudulent or misleading Campaign listings.
• Misrepresentation of your authority or capacity to produce events.
• Excessive chargebacks or Patron complaints.
• Violation of these Terms.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Company's total liability to you for any claims arising from or related to your use of the Platform shall not exceed the total service fees collected by the Company on your Campaigns in the 12 months preceding the claim.
• The Company is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities.
• The Company is not liable for the acts or omissions of Venue Operators, including but not limited to venue condition, availability, safety, or compliance with any venue booking contract.
• The Company is not liable for the acts or omissions of Patrons, including but not limited to chargebacks, disputes, or failure to attend your event.
• The Company is not liable for Stripe's actions, processing delays, account holds, or fund disbursement decisions.

12. Intellectual Property

By listing a Campaign on the Platform, you grant the Company a non-exclusive, royalty-free license to display your event title, description, and related content on the Platform and in promotional materials. You retain ownership of your content.

13. Dispute Resolution

Any dispute arising from these Terms or your use of the Platform shall be resolved by binding arbitration administered under the rules of the American Arbitration Association. The arbitration shall take place in the State of Georgia. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

15. Modifications

The Company reserves the right to modify these Terms at any time. Material changes will be communicated via email or through the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

16. Entire Agreement

These Terms, together with any other agreements you enter into with the Company, Stripe, or other Platform participants, constitute the entire agreement between you and the Company regarding your use of the Platform as a Producer. If you also operate a venue on the Platform, you are separately subject to the Venue Terms.

17. Contact

For questions about these Terms, contact us at support@promisetickets.com.