Refunds

Before conversion

If a campaign has not yet been converted, no charges have been made. There is nothing to refund. Patrons can simply cancel their promise to release their saved card.

After conversion

Once a campaign is converted and cards are charged, refunds are handled by the event producer.

How producers issue refunds

Producers can issue refunds through their Stripe dashboard:

1. Log in to your Stripe dashboard at dashboard.stripe.com.
2. Find the relevant charge in your payments list.
3. Click the charge and select Refund.
4. Choose a full or partial refund amount.

Stripe handles the refund back to the patron's original payment method.

Campaign expiration

If a campaign expires without reaching its threshold:

• No cards are charged.
• All saved payment methods are automatically released.
• No refund is needed because no money was collected.

Patrons and the producer both receive email notifications when a campaign expires.

Refunds on contributions

Contributions follow a different refund policy from ticket promises:

• Before conversion: A patron can cancel their contribution at any time before the campaign converts. No charge occurs and no refund is needed.
• After conversion: A contribution is treated as a gift. The producer is not obligated to refund a contribution after it has been charged, even if the event is cancelled. A producer may issue a refund on a contribution at their sole discretion through the producer dashboard's "Issue refund" action on a converted contribution row.

This is different from ticket refunds. If a producer cancels an event after conversion, ticket promises must be refunded; contributions remain at the producer's discretion.