Email notifications

Promise Tickets sends email notifications at key moments in the campaign and promise lifecycle. All emails are sent from noreply@promisetickets.com.

If you have a dashboard account (producers and venue owners), every email notification also appears in your in-app notification inbox.

Patron emails

| Email | When it's sent | |-------|---------------| | Promise recorded | Immediately after you make a promise. Confirms the event, date, ticket count, and total amount. | | Tickets confirmed | When the campaign converts and your card is successfully charged. Serves as your ticket. | | Payment failed | When the campaign converts but your card could not be charged. | | Promise cancelled | When you cancel your promise. Confirms your card will not be charged. | | Campaign expired | When a campaign you promised to expires without reaching its threshold. Confirms you were not charged. |

Producer emails

| Email | When it's sent | |-------|---------------| | New promise received | When a patron promises tickets for your campaign. | | Threshold reached | When your campaign reaches its ticket threshold. Prompts you to convert. | | Conversion complete | After you convert a campaign. Shows tickets charged, failed charges, total revenue, and your payout. | | Campaign expired | When your campaign expires. Shows the final promise count vs. threshold. | | Campaign approved | When an administrator approves your campaign for publishing. | | Campaign needs changes | When an administrator returns your campaign to draft with feedback. |

Venue owner emails

| Email | When it's sent | |-------|---------------| | New proposal | When a producer submits a booking proposal for your space. | | Booking confirmed | When a booking moves to confirmed status. | | Booking released | When a producer releases a booking, freeing the dates. | | Signoff reminder | After an event date passes, asking you to confirm the event was completed. |

Not receiving emails?

If you're not receiving emails from Promise Tickets:

• Check your spam or junk folder.
• Verify the email address you used when making a promise or creating your account.
• Add noreply@promisetickets.com to your contacts or safe senders list.

See Missing email notifications for more troubleshooting steps.