For patrons

Venue Terms

Terms and conditions for listing and managing a venue on Promise Tickets.

Effective Date: April 2026 Last Updated: April 2026

These Venue Terms ("Terms") govern your use of the Promise Tickets platform ("Platform") operated by Determinant LLC ("Company," "we," "us," or "our") when you list and manage a venue ("Venue") on the Platform as a venue operator ("Venue Operator," "you"). By checking the box and creating a Venue listing, you agree to be bound by these Terms.

1. The Platform's Role

Promise Tickets is a technology platform that connects Venue Operators with event producers ("Producers") who wish to book spaces for events. The Company is not a venue operator, event producer, booking agent, real estate broker, or co-promoter.

  • The Company provides the technology infrastructure for listing Venues, managing space availability, and facilitating booking contracts between Venue Operators and Producers.
  • The Company does not participate in operating, maintaining, or inspecting your Venue.
  • The Company does not guarantee that any Producer will book your Venue, that any campaign associated with your Venue will convert, or that any event held at your Venue will be successful.
  • The Company is not a party to any contract between you and a Producer unless explicitly stated otherwise.

2. Authority and Representations

By creating a Venue listing on the Platform, you represent, warrant, and agree that:

2.1 Authority to Manage

  • You have the legal authority to manage bookings for the Venue you are listing, whether as owner, lessee, authorized agent, or other capacity recognized by law.
  • If you are acting on behalf of a business entity, you have been duly authorized by that entity to create this listing and bind the entity to these Terms.

2.2 Authority to Contract

  • You have the legal right to execute contracts on behalf of the Venue, including rental agreements, booking contracts, and any other agreements necessary to make the Venue available for events booked through the Platform.
  • Any contracts you enter into through the Platform are binding obligations of the entity that owns or controls the Venue, and you have the authority to create such obligations.

2.3 Ownership and Control Disputes

  • If at any time you lose the authority to manage the Venue or execute contracts on its behalf (due to sale, lease termination, revocation of agency, or any other reason), you will immediately notify the Company and suspend or remove your Venue listing.
  • You are solely responsible for any liabilities, damages, or disputes arising from bookings made during any period in which you lacked proper authority.

3. Accuracy of Venue Information

You represent and warrant that all information provided in your Venue listing is accurate, complete, and not misleading, including but not limited to:

  • Venue name and physical address.
  • Space names, descriptions, and configurations.
  • Maximum occupancy and seating capacity for each space.
  • Rental pricing and fee structures.
  • Available amenities, features, and equipment (stage type, sound system, lighting, parking, etc.).
  • Availability calendar and booking status.
  • Any restrictions (age restrictions, noise ordinances, curfews, load-in limitations, etc.).

You agree to promptly update your listing if any information becomes inaccurate or outdated. The Company is not responsible for verifying the accuracy of your listing.

4. Your Obligations as a Venue Operator

4.1 Venue Condition and Safety

  • You are solely responsible for ensuring that your Venue is safe, properly maintained, and compliant with all applicable building codes, fire codes, health and safety regulations, and accessibility requirements (ADA or equivalent).
  • You are responsible for maintaining all required permits, licenses, and insurance for operating the Venue as an event space.

4.2 Honoring Bookings

  • When you enter into a booking contract with a Producer through the Platform, you are obligated to make the Venue available as specified in the contract terms.
  • You will not double-book spaces or make spaces unavailable after confirming a booking, except as permitted by the terms of the specific contract.

4.3 Legal Compliance

  • You are responsible for complying with all applicable local, state, and federal laws and regulations related to your Venue, including but not limited to:
    • Zoning and land-use regulations
    • Building and fire codes
    • Occupancy limits
    • Health and safety regulations
    • Accessibility requirements
    • Noise ordinances
    • Alcohol licensing and service regulations (if applicable)
    • Insurance and liability requirements

4.4 Taxes

  • You are solely responsible for all applicable taxes related to venue rental income, including but not limited to income tax, property tax, sales tax, occupancy tax, and any other tax or regulatory fee imposed on venue rental transactions in your jurisdiction.
  • The Company does not calculate, collect, report, or remit any taxes on your behalf.

4.5 Age Requirement

  • You are at least 18 years of age.

5. Payments and Fees

5.1 Booking Fee

The Company charges a booking fee on transactions facilitated through the Platform. The booking fee is a percentage deducted from venue payouts and is retained by the Company as a service fee for use of the Platform. The default booking fee percentage is set by the Company and displayed on the Platform. The Company may, at its sole discretion, set a different booking fee percentage for your Venue. The booking fee is between you and the Company — it is not governed by any contract between you and a Producer.

5.2 Stripe Connect

To receive payouts for venue rentals, you must connect a Stripe account through the Platform. You agree to Stripe's terms of service in addition to these Terms. The Company is not responsible for Stripe's processing timelines, holds, or account decisions.

5.3 Disputes with Producers

  • You are responsible for resolving any payment disputes with Producers related to venue rental, including disagreements over rental amounts, damage deposits, or additional charges.
  • The Company is not responsible for mediating or resolving financial disputes between you and Producers.

6. Limitation of Liability for Misrepresentations

6.1 Your Misrepresentations

The Company is not responsible or liable for any misrepresentation made by you regarding your Venue, including but not limited to:

  • False or misleading descriptions of the Venue, its spaces, capacity, condition, or amenities.
  • Inaccurate availability or pricing information.
  • Misrepresentation of your authority to manage or contract on behalf of the Venue.
  • Failure to disclose material facts about the Venue (safety issues, planned construction, restrictions, etc.).

You are solely liable for any damages, losses, or claims arising from inaccurate, incomplete, or misleading information in your Venue listing or communications with Producers.

6.2 Producer Misrepresentations

The Company is not responsible or liable for any misrepresentation made by Producers who book your Venue, including but not limited to:

  • The nature, type, or scale of the event they intend to produce.
  • Their ability to pay rental fees or fulfill contractual obligations.
  • The accuracy of their campaign descriptions or patron-facing representations.
  • Their compliance with laws, regulations, or your Venue's rules.

You acknowledge that your decision to enter into a booking contract with a Producer is based on the Producer's representations, not the Company's. The Company does not verify, endorse, or guarantee any information provided by Producers.

7. Contracts Between Venue Operators and Producers

7.1 Direct Relationship

Any booking contract entered into through the Platform is a direct agreement between you and the Producer. The Company facilitates the technology for negotiating and documenting these contracts but is not a party to them.

7.2 Contract Disputes

  • Disputes arising from booking contracts (including breach of contract, property damage, or non-payment) are between you and the Producer.
  • The Company may, at its sole discretion, provide information or documentation from the Platform to assist in dispute resolution, but has no obligation to do so.
  • The Company is not liable for any breach of contract by either party.

8. Indemnification

You agree to indemnify, defend, and hold harmless Determinant LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your Venue listing or the operation of your Venue.
  • Any misrepresentation of your authority, Venue details, or other information you provide.
  • Any breach of these Terms.
  • Any violation of applicable laws or regulations related to your Venue.
  • Any dispute between you and a Producer or any third party related to your Venue.
  • Any injury, property damage, or loss occurring at your Venue during events booked through the Platform.
  • Any claim that you lacked the authority to list the Venue, manage bookings, or execute contracts on its behalf.

9. Account Suspension and Termination

The Company reserves the right to suspend or terminate your account, remove your Venue listing, or restrict your access to the Platform at any time, with or without notice, for any reason, including but not limited to:

  • Misrepresentation of your authority to manage or contract on behalf of the Venue.
  • Inaccurate, misleading, or fraudulent Venue listings.
  • Failure to honor confirmed bookings.
  • Excessive complaints from Producers or Patrons.
  • Violation of these Terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Company's total liability to you for any claims arising from or related to your use of the Platform shall not exceed the total fees collected by the Company on transactions involving your Venue in the 12 months preceding the claim.
  • The Company is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost rental income, lost bookings, or lost business opportunities.
  • The Company is not liable for the acts or omissions of Producers, Patrons, or any third party.
  • The Company is not liable for Stripe's actions, processing delays, account holds, or fund disbursement decisions.

11. Intellectual Property

By listing a Venue on the Platform, you grant the Company a non-exclusive, royalty-free license to display your Venue name, description, images, and related content on the Platform and in promotional materials. You retain ownership of your content.

12. Dispute Resolution

Any dispute arising from these Terms or your use of the Platform shall be resolved by binding arbitration administered under the rules of the American Arbitration Association. The arbitration shall take place in the State of Georgia. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

14. Modifications

The Company reserves the right to modify these Terms at any time. Material changes will be communicated via email or through the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

15. Entire Agreement

These Terms, together with any other agreements you enter into with the Company or Stripe, constitute the entire agreement between you and the Company regarding your use of the Platform as a Venue Operator.

16. Contact

For questions about these Terms, contact us at support@promisetickets.com.