Glossary

Campaign

An event listing created by a producer. A campaign includes a title, ticket price, threshold, deadline, and one or more performance dates. Campaigns progress through statuses: draft, active, converted, expired, or cancelled.

Conversion

The act of charging all saved payment cards for a campaign. A producer converts a campaign once the threshold is met. After conversion, the event is confirmed. If ticket issuance is enabled in Settings, digital tickets are also issued to patrons via Ticket Tailor.

Deadline

The date by which a campaign must reach its threshold. If the threshold is not met by the deadline, the campaign expires and no cards are charged.

Patron

A person who promises to attend an event by saving their payment card. Patrons do not need a Promise Tickets account.

Performance

A specific date and time within a campaign when the event takes place. A campaign can have multiple performances (e.g., Friday and Saturday shows).

Platform fee

A service fee added on top of the ticket face value, paid by the patron. The default platform fee is 10%.

Producer

A person or organization that creates campaigns on Promise Tickets. Producers set ticket prices, thresholds, and deadlines, and are responsible for converting campaigns when ready.

Promise

A patron's commitment to attend a specific performance. A promise includes a saved payment card, the number of tickets, and the total amount that will be charged if the campaign converts. Promises progress through statuses: active, converted, failed, cancelled, or refunded.

Threshold

The minimum number of ticket promises a campaign needs before the producer can convert it. The threshold ensures the event is only confirmed when there's enough demand.

Issue Tickets

An optional setting that integrates with Ticket Tailor for digital ticket delivery. When enabled, publishing a campaign creates an event series in Ticket Tailor, and converting a campaign issues digital tickets to patrons. Managed in Settings on your dashboard.

Space

A bookable area within a venue (e.g., "Main Stage", "Black Box", "Patio"). Each space has its own capacity, daily rental rate, features, and availability calendar.

Stripe Connect

The payment infrastructure that allows producers and venue owners to receive payouts. Users connect their Stripe account through a standard onboarding process.

Venue

A physical location listed on Promise Tickets by a venue owner. Venues contain one or more spaces that producers can propose to book for their events.

Venue Owner

A person or organization that lists venues on Promise Tickets. Venue owners manage their spaces, set availability, and receive booking proposals from producers.

Contract

An agreement between a producer and a venue owner for booking a specific space on specific dates. Contracts progress through statuses: proposed, tentative, booked, completed, or declined.

Booking Fee

A service fee deducted from venue payouts when a contract is completed. The default booking fee is 10%.